What is Korek’s Friends and Family Service?

A service which allows you to create a group of contacts and call them on a lower rate all day long.

How many contacts can I add to this service?

You can add up to six (6) Korek numbers. 

How can I activate the service?

By dialing *254# and follow the instructions.

What is the monthly subscription fee for this service?

The monthly subscription fee is 1500 IQD

How do I know that I have been activated on the service?

You will receive a text message confirming your activation. 

How much does it cost to add a number to the list?

Adding number fee is 200 IQD.

How can I add numbers to my friends and family list?

 By dialing *254# and follow the instructions.

Can I remove a number from the list?

 You can remove any number free of cost from the list at any time.  By dialing *254# and  follow the instruction. 

Does the offer valid in all over Iraqi governorates?

Yes, the offer is valid in all Iraqi governorates.

Can I replace a number on the list? How much does it cost?

You can replace any number on the list by removing one of the existing ones and adding the new number. The fee is 200 IQD (Removal is Free and Adding a number is 200 IQD).

Can I add shortcodes numbers to friends and family group?

No, the service is valid only for Korek numbers starting 075xxxxxxxx

Can I add numbers from other operators to my friends and family list?

No, the service is valid only for Korek numbers.

If I do a SIM replacement will I be required to reactivate the service?

No. The friends and family service is connected to your mobile number. Hence, the service activation will still be available after a service conversion.

What is the benefit of this service?

You will enjoy discounts on outgoing calls making to six (6) pre-selected numbers on the Korek network.

What happens if I do not have sufficient credit to renew my subscription at the time of renewal?

The renewal will fail at this time and the service will be deactivated.

Can I renew the Offer subscription?

It's auto-renewal if the subscriber has sufficient balance in his account.

How can I brow the list of friends and family numbers?

Via dialing *254# and follow the instruction.

What happens after deleting all numbers from the list of friend and family before 30 days’ period expires?

The service will be deactivated immediately.

Do the friends and family service work for prepaid and postpaid?

No, it’s only available for prepaid as A-Number; you can have any pre-paid or post-paid Korek numbers as b-Number.

Can I deactivate the friends and family service before the 30 days’ period expires?

Yes. By removing all the friend and family numbers from your list. Also, you can deactivate the service by dial  *254*4*1#. 

How subscriber will know his subscription will renew?

Subscriber will receive message notification in the last 3 days of the subscription.

Am I required to reactivate the service if I convert from prepaid to postpaid and vice versa? 

Yes. The friends and family service is working only for prepaid subscribers. If subscriber converts pre-paid to post-paid he will lose the service. If the subscriber converts post-paid to pre-paid they can activate the service.

Does the friends and family service work while I am roaming:

NO. It’s working only inside Iraq.